Shopping Policy
Find all the details you need about our products, shipping, and order policies here—so you can shop with confidence and clarity.
Order Processing Time
Order Processing Time
- Processing Time: After payment is confirmed, our warehouse typically takes 1-3 business days to process your order.
- Weekend Orders: Orders placed on weekends may experience a 1-day delay in processing.
- Shipping Notification: Once your order ships, you will receive a notification with tracking information.
Order Tracking
Order Tracking
- You can log in to My Account > Orders to find your order number and check your order status and delivery progress.
- You can also track your order directly via https://www.ocoopa.com/apps/17TRACK
Order Cancellation
Order Cancellation
- Before Shipment: Orders can be canceled at any time before they are shipped.
- After Shipment: Once an order has been dispatched, cancellation is not available. Please follow our Returns & Exchanges Policy instead.
Damaged Items
Damaged Items
- All products are carefully packaged, and damage during shipment is rare.
- If you receive a damaged item, please take photos immediately and contact us within 48 hours. Photos are required for damage claims.
- We will respond within 24 hours and assist you with the claim.
Lost Items
Lost Items
- Lost in Transit: Ocoopa takes full responsibility for items lost during shipping and will either replace the item or issue a full refund.
- Stolen After Delivery: Ocoopa is not responsible for items stolen after delivery, but we will assist you in contacting the shipping company to attempt recovery.
Returned Packages
Returned Packages
- Keep your mobile phone available so the courier can contact you.
- If the package is not received in time, it may be returned to the origin. Ocoopa is not responsible for any loss caused by this reason.
Customs Fees and Taxes
Customs Fees and Taxes
- All customs fees and taxes are covered by Ocoopa.
- The final price you pay on our website already includes all taxes and customs fees, with no additional charges.
Free Shipping
Free Shipping
- Free shipping is available in most regions.
- Some remote or hard-to-reach areas may require additional shipping fees, which will be shown at checkout.
Shipping Destinations
Ocoopa ships to selected countries and regions worldwide. Please check the list below to confirm if we deliver to your location.
United States
United States
- Coverage: We ship to most parts of the continental U.S.
- Not Available:
Alaska,Hawaii,American Samoa,Guam,Marshall Islands,Northern Mariana Islands,Palau,Puerto Rico,Rhode Island,U.S. Virgin Islands,Armed Forces Americas,Armed Forces Pacific
Canada
Canada
- Coverage: We ship to all areas in Canada.
- Note: Additional shipping charges may apply for remote regions.
United Kingdom
United Kingdom
Coverage: We deliver to all areas of the United Kingdom of Great Britain and Northern Ireland.
European Union
European Union
- Coverage: We ship to all EU countries.
- Note: For non-EU European countries, please refer to the International Shipping section to check availability.
Australia
Australia
Coverage: We ship to most parts of Australia.
Other Supported Countries
Other Supported Countries
Due to logistics and market restrictions, we currently also ship to:
Norway,Switzerland,Singapore,Japan,South Korea.
If Your Country Is Not Listed
If Your Country Is Not Listed
If your country is not listed above, please contact us at support@ocoopa.com. Our team will check available shipping options and get back to you as soon as possible.
Shipping Time, Cost & Carriers
Find the shipping details for your country or region below. All delivery times are estimates and may vary due to factors such as weather, customs clearance, and carrier capacity.
United States
United States
- Warehouse: Shipped from our US warehouse
- Estimated Delivery: 85% of orders arrive within 7 business days
- Shipping Cost:
Most continental US areas: Free Shipping - Carriers: USPS, UPS, FedEx, Amazon
Canada
Canada
- Estimated Delivery: 82% of orders arrive within 7 business days
- Shipping Cost: Free shipping on all orders
- Carriers: Canada Post, UPS, INTELCOM, Amazon
United Kingdom
United Kingdom
- Warehouse: Shipped from our UK warehouse
- Estimated Delivery: 83% of orders arrive within 7 business days
- Shipping Cost:
Mainland UK: Free shipping
Northern Ireland:
Orders under $79.99 → $5.99
Orders $80 and above → Free Shipping - Carriers: Royal Mail, DPD, Evri, Amazon, UPS
Australia
Australia
- Estimated Delivery: 85% of orders arrive within 7 business days
- Shipping Cost:
Most areas → $7.99
Remote areas → $15.99 - Carriers: eParcel, Fastway, Australia Post, Amazon
European Union
European Union
- Warehouse: Shipped from our Germany warehouse
- Estimated Delivery: 82% of orders arrive within 7 business days
- Carriers: DHL, UPS, Amazon, DPD
Shipping Costs by Country:
- Free Shipping: Czech Republic, Croatia, Poland, Hungary, Slovakia, Slovenia, Austria, Belgium, Netherlands
- Ireland, Romania, France, Spain, Portugal, Italy, Greece:
Orders under $79.99 → $4.99
Orders $80 and above → Free Shipping - Denmark, Luxembourg:
Orders under $79.99 → $8.99
Orders $80 and above → Free Shipping - Finland, Sweden:
Orders under $79.99 → $12.99
Orders $80 and above → Free Shipping
Other Countries
Other Countries
- Warehouse: Shipped from Mainland China
Brazil, Chile, Ukraine, UAE, Russia, Switzerland, Norway
- Delivery: 80% within 20 business days
- Shipping Cost:
Orders under $79.99 → $10.99
Orders $80 and above → Free Shipping
Japan, South Korea, Singapore
- Delivery: 81% within 15 business days
- Shipping Cost:
Orders under $79.99 → $5.99
Orders $80 and above → Free Shipping
New Zealand
- Delivery: 81% within 14 business days
- Shipping Cost:
Orders under $79.99 → $13.99
Orders $80 and above → Free Shipping